Why We Do What We Do

Do you ever have a service call and afterwards receive an estimate for MORE work to be done?!  MORE money to be paid?!

Why wasn't the technician able to fix the equipment during the initial service call?

Last year alone there were more than 270 fitness equipment manufacturers in the US alone according to IBISWorld Industry Statistics.  Each brand comes out with updated versions of equipment every year. Just like our iPhones, slight differences are made between each model.  This means that a part that may have fixed your older treadmill, doesn't necessarily mean it will fix your new one.

Our business, like most, do not have an extensive inventory of parts.  Why invest in parts that will inevitably be outdated and unable to be used? When our technicians go to a service call, they use their expertise to diagnose a problem.  Once the problem is identified, they give that information to our team in the office who sends out the estimate to the customer.  The estimate includes all the parts and labor needed to complete the repair.  The estimate can be adjusted per the customers' requests.  Once the estimate is approved, we are then able to order the parts from the manufacturer.  The parts come to us and we schedule the repair!

It's not as cut and dry as going to a service call and fixing the unit on the spot. But to provide quality and reliable service, this is the way we do business. We stand by our processes and do the very best for each individual client.

If your business requires service and repairs for your equipment, provide us with as much information as possible.  We will always work with our clients to deliver clear communication and over the top customer service.

We appreciate your business! 💖